Privacy Policy

Effective date: 1 January 2024

1. Who We Are

EdgePro Climate Solutions Sdn Bhd (SSM 202301045678), trading as EdgePro, operates the website edgepro.pro and provides air conditioning services throughout Malaysia. In this policy, "we", "us", and "our" refer to EdgePro Climate Solutions Sdn Bhd.

2. Information We Collect

We collect personal data that you provide directly when you interact with us:

  • Name, email address, and telephone number submitted through our contact form or communicated via phone.
  • Property address and details about your air conditioning system when you request a quotation or book a service.
  • Payment and billing information when you settle an invoice.

We also collect limited technical data automatically when you visit our website:

  • IP address, browser type, operating system, and referring URL.
  • Pages viewed, time spent on pages, and click interactions.
  • Cookies and similar tracking technologies as described in our Cookie Policy.

3. How We Use Your Data

Your personal information is used for the following purposes:

  • Responding to enquiries and providing quotations.
  • Scheduling, performing, and following up on service appointments.
  • Sending invoices and processing payments.
  • Communicating service reminders or maintenance recommendations.
  • Improving our website functionality and user experience.
  • Complying with legal and regulatory obligations under Malaysian law.

4. Legal Basis for Processing

We process your data based on one or more of the following grounds: your consent, the necessity of performing a contract with you, compliance with a legal obligation, or our legitimate business interests such as improving service quality and preventing fraud.

5. Data Sharing

We do not sell or rent your personal data. We may share information with:

  • Subcontracted technicians who perform services on our behalf, limited to the data necessary to complete the job.
  • Payment processors for invoice settlement.
  • Government authorities when required by law or regulation.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described above, typically up to seven years for financial records as required by Malaysian tax regulations. Contact form submissions are kept for 24 months unless you request earlier deletion.

7. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your data where it is no longer necessary for the original purpose.

To exercise any of these rights, contact us at [email protected].

8. Security Measures

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews.

9. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact

If you have questions about this privacy policy or our data practices, please contact us at:

EdgePro Climate Solutions Sdn Bhd
Suite 12-3A, Menara EdgePro, Jalan Teknologi 7, 47810 Petaling Jaya, Selangor
Email: [email protected]
Phone: +60 3-7726 4189